7-Day US-Based Support
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Browse through our Frequently Asked Questions, search various help topics and answers!
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Email us 24/7 at Support@myimprov.com
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Customer Service: 1.800.660.8908
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California FAQs
About the Course
1. Is your school certified by the DMV/court?
Yes. We are approved by all major California Courts.
2. How long will it take me to complete this course?
The course is designed to take 6 hours, 40 minutes and meets the requirement of an 8 hour traffic school course. You can complete the material at your own pace, and log out and log back in as often as you want.
3. I have to go to traffic school, why choose Improv?
Three Simple reasons: FUN, FAST, SIMPLE!
But here are few more:
But here are few more:
- Only the Improv Traffic School can offer you traffic school courses that were developed with professional comedians and Hollywood writers to make traffic school fun - as well as educational.
- Free Improv Comedy Club passes for two with your completion ($32 value)
- 100% State Certified & Court-Approved
- Free 7-day U.S. - based support
- Members of both Better Business Bureau and BBB Online
- Same day certificate processing and overnight delivery options available
- Your course fee includes your certificate of completion mailed to you - AT NO EXTRA CHARGE.
4. How many hours of traffic school do I need to take?
Unless you were specifically directed to take more, you will just need to take the typical 8-hour class (which is really 6 hours and 40 minutes). However, because it's an online version of the classroom course, you can complete the material at your own pace as long as you complete at least one day before your court due date.
5. What happens if I fail my final quiz?
You have an unlimited number of attempts to pass the final quiz. The final quiz is all multiple choice or true/false questions based on the course material. You also have an option of printing the entire course chapters for open book review during the quiz.
6. My completion due date is approaching. Will I have enough time to finish?
Depending on your court's completion requirements we may be able to transmit a certificate on your behalf by next business day. If your court requires you to submit an original certificate, we recommend that you select an overnight delivery option at registration.
7. I'm not an expert computer user. How technically difficult is your online course?
The course is designed to simply accommodate the most technically challenged. Our goal is to provide you with a fun, simple and effective course that is very easy to complete.
8. How does the DVD course work?
The DVD is course is easy! Just pop in the DVD, grab some popcorn and sit back! We are the only DVD course that's taught by a comedian. You will have fun while learning to be a better driver ...and it's easy!
But before you order it please make sure that your Court has approved our home study video course. If you are not sure, our web site will guide you through the process. Once you select CA you will be asked which Court referred you. Only those course formats approved by that court are offered to you.
The exact configuration of your course depends on which Court referred you. In some cases you will have 2 DVDs; in some cases you will have both a quiz and an exam. Regardless, as you watch the DVDs the instructor will give you the answers to validation questions that you must mark on an answer sheet as you go along (this is how the court is assured you watched the whole thing). Afterwards there will be a final quiz with multiple choice and true or false questions.
Once you have completed the course and filled out the final quiz/validation form you simply mail it all back to us. We process your completion approximately 1 business day after receiving your package.
But before you order it please make sure that your Court has approved our home study video course. If you are not sure, our web site will guide you through the process. Once you select CA you will be asked which Court referred you. Only those course formats approved by that court are offered to you.
The exact configuration of your course depends on which Court referred you. In some cases you will have 2 DVDs; in some cases you will have both a quiz and an exam. Regardless, as you watch the DVDs the instructor will give you the answers to validation questions that you must mark on an answer sheet as you go along (this is how the court is assured you watched the whole thing). Afterwards there will be a final quiz with multiple choice and true or false questions.
Once you have completed the course and filled out the final quiz/validation form you simply mail it all back to us. We process your completion approximately 1 business day after receiving your package.
9. I have a commercial driver license (CDL). Can I still take your course?
No, not unless you have been specifically ordered by a judge to take the course.
Certificate Delivery
1. I got my certificate - now what?
Reporting requirements are different for each court. We will provide you with detailed instructions for your court once you sign up for the course. But in most cases your completion is reported directly to the court.
2. How do I check if my certificate was posted?
We strongly suggest that you check with your court to make sure that the proper credit was posted against your case. Many courts would allow you to do this online or otherwise you would have to call the court.
We recommend that you wait at least 10 days after your completion before checking with the court, to allow proper processing time.
You can locate your court at http://www.courtinfo.ca.gov/courts/find.htm.
We recommend that you wait at least 10 days after your completion before checking with the court, to allow proper processing time.
You can locate your court at http://www.courtinfo.ca.gov/courts/find.htm.
3. I need another copy of my certificate
If you have lost your certificate or it contains incorrect information, please email us at support@MyImprov.com.
Please make sure to include your full name, DL number, approximate date/month when you completed the course and which court is handling your citation.
Please make sure to include your full name, DL number, approximate date/month when you completed the course and which court is handling your citation.
4. I completed the course but have not yet received my certificate.
If you took the final quiz and have made your payment, your certificate is probably in the mail. Unless you selected expedited shipping, please allow 5 - 7 days for your certificate to arrive.



















